Shantui has established 80 offices, 1,100 service outlets, 163 monopolized stores and product dealers, and owns more than 2,700 service engineers and 1,300 service vehicles around the world. After a repair request is received from a customer, Shantui will respond within 15 minutes, arrive at the scene within 2 hours and solve the problem within 24 hours.
1,100 Service Outlets
163 Monopolized Stores and Product Dealers
The uniform platform is accessible from multiple terminals.
The service process is visibly tracked and scheduled
Real-time positioning of the equipment, real-time navigation, real-time presentation of the equipment track.
Real-time possessing of cluster status (equipment location, working status and fuel oil warning)
Real-time maintenance warning (one-click repair request and one-click maintenance)
Product suggestions can be submitted at any time and reach the marketing engineers with one click
Online communication with company experts, remote diagnosis of difficult problems, real-time answers, and maintenance guidance
Online real-time view of repair and maintenance records
Quick Repair Service
Response to customer service requests within 15 minutes
Arrival within 2 hours when on-site service is required